Purologix Water Services, Inc.

Effective Date: January 1, 2026

Purologix Water Services, Inc. ("Purologix," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard personal information when you visit our website, communicate with us, or use our products and services.

1. Information We Collect

We may collect the following information:

• Contact Information: Name, email address, telephone number, mailing address, and service address.

• Customer and Service Information: Equipment information, service history, appointment details, estimates, invoices, and other information necessary to provide water treatment products and services.

• Website Information: IP address, browser type, pages visited, and information collected through cookies or similar technologies.

• Communication Information: Customer inquiries, service requests, correspondence, and records of communication preferences and consent.

2. How We Use Your Information

We use personal information to:

• Respond to inquiries, requests for quotations, and customer service questions.

• Schedule, coordinate, and perform water treatment services.

• Provide appointment confirmations, maintenance reminders, and service notifications.

• Prepare estimates, invoices, and other business communications.

• Improve our website, products, and customer experience.

• Send promotional communications when permitted by applicable law and supported by appropriate consent.

• Maintain accurate customer records and comply with legal obligations.

3. SMS Text Messaging and Customer Consent

Purologix may collect your mobile telephone number and SMS consent information when you voluntarily complete an online consent form or provide consent through another documented method.

Customers who opt in may receive recurring informational and service-related text messages, including:

• Appointment scheduling and confirmations.

• Upcoming maintenance reminders.

• Technician arrival and scheduling updates.

• Service coordination and customer support.

• Estimate and invoice notifications.

• Other communications related to requested products or services.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a text message from Purologix.

For assistance, reply HELP or contact our office at 919-577-1178.

Consent to receive SMS text messages is optional and is not a condition of purchasing products or services from Purologix.

We will maintain records of SMS consent, including relevant contact information, consent status, and available information documenting when and how consent was obtained.

Customers may provide their consent to receive SMS text messages by visiting our SMS Text Message Consent page.

4. Mobile Information Sharing and SMS Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We do not sell, rent, or trade customer mobile telephone numbers or SMS consent records.

We may use authorized service providers to facilitate customer communications, including SMS delivery, customer relationship management, scheduling, and related business operations. Such providers may process information only as necessary to perform services on our behalf and not for their independent marketing purposes.

5. Information Sharing

We do not sell, trade, or rent personal information to third parties.

We may share information with trusted service providers that assist us with website hosting, customer relationship management, scheduling, payment processing, invoicing, communications, and other necessary business functions.

We may also disclose information when required by law, to protect our legal rights, or to prevent fraud or unauthorized activity.

Any permitted sharing of customer information remains subject to the mobile information and SMS consent protections described in Section 4.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. 

However, no electronic transmission or storage method can be guaranteed completely secure.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance the user experience.

You may disable cookies through your browser settings, although doing so may affect certain website features.

8. Your Privacy Choices and Rights

You may contact Purologix to request access to, correction of, or deletion of your personal information, subject to applicable law and legitimate business recordkeeping requirements.

You may withdraw your SMS consent at any time by replying STOP to a Purologix text message.

Withdrawing SMS consent does not prevent us from contacting you through other lawful communication methods regarding existing service obligations.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable legal requirements.

Updates will be posted on this page with a revised effective date.

10. Contact Us

Purologix Water Services, Inc.

105 Technical Court
Garner, NC 27529

Email:            reception@purologix.com
Telephone:   919-577-1178
Website:       www.purologix.com

If you have questions regarding this Privacy Policy, your personal information, or our SMS messaging practices, please contact us using the information above.